Jumpstart Public Sector Digital Solutions
The urgent need to service the digital citizen of today, has created a path of digital transformation and hyperautomation of Public Sector Services.
Revenue Collections-iQ
Omnichannel End-to-End Digital Collections.
Statement-iQ
Omnichannel capability with automated query and payment functionality.
Payments-iQ
Digital Payments.
Customer Self-service Solution for Contact Centres
Utilising a range of digital services to help citizens seeking services from departments like the UIF or SASSA.
Fault Logging
Utilised for reporting matters like potholes, burst water pipes, traffic lights and live electric wires etc.
Refuse Collection
Services to provide accurate tally of bins collected per residence for accurate fee allocation.
WhatsApp Services
Query resolutions, information dissemination, push/pull of documentation, bot functionality as well as live agent chat capabilities.
HR-iQ
HR services for onboarding range of employees who don’t have ready access to VPNs or your intranet, digital payslip delivery with authentication and tracking, HR query logging.
Connect-iQ
Digital Transformation of online portals for better customer experience and service.
Doc-iQ
Digital document collection and management.
Utility-iQ
Water meter reading services.
The interconnectedness of the customer, user and employee experience is orchestrated through a digital ecosystem. The digital citizen experience demands:
- AEase of use
- AChannel of Choice
- ASecurity
- AReal-time resolution
- ACombination of bot or live chat
- ATime of Day
- ASelf Service Capability
- AFlexibility
- AVerifiable Tracking
- AService end-to-end seamlessly
Such a landscape affords public sector departments and entities the opportunity to:
- ABoost their efficiencies and productivity
- AReduce backlogs
- AReduce costs to service
- AStreamline services
- AIncrease revenue generation across multiple government streams
Create a true “Smart Government”
Contact JumpStart today and let us show you how.