Integrated.
Interactive.
Personalised.
Omnichannel Commerce CPaaS
All channels on one Digital Platform | Self Service | Real-time Connections | Seamless Customer Experience
Digital Marketing
Collections
Notifications
Originations
Fraud Prevention
JumpStart has a proven track record of solving complex business challenges across the full Customer Life Cycle with digital communication and process solutions. Our bespoke and best practice solutions designed, developed, implemented and monitored have been part of many success stories. We are all about digital transformation that delivers a world class Customer Experience (Cx).
Impeccable Reliability.
We deliver everytime.
JumpStart Interactive Intelligence is a leading, trusted and experienced provider of omnichannel communications capability for banks, financial services, retailers and insurance companies. With over 14 years experience orchestrating digital business transformation, JumpStart has a proven track record for achieving excellence.
Bot-IQ
JumpStart bots operate as an agent or a program to automate meaningful conversations. Customers can speak to a live agent in real time at any point during the conversation.
Voice-IQ
Deliver professional personalised interactive voice recorded messages to your customers. Ideal for acquisitions, collections, credit limit increases and general notifications. Unique capability to hot connect customers directly into inbound with no integration to telephony or dialers.
SMS-IQ
Turn a normal SMS into a smart interactive channel with mobi links. Customers can hot connect into inbound contact centre within seconds.
MMS-IQ
Text visual and audio delivered to customers and includes connecting customers into your contact centre.
Mobi-IQ
Use web pages to create personalised content across the customer life cycle.
Mail-IQ
Fully interactive personalised emails including buttons for connecting customers into contact centres.
Interactive USSD
Connect with customers using a session of text messages. This is a convenient way to have two-way conversations. Used for obtaining information from customers. Includes the option to speak to an agent in realtime during the session.
Web-IQ
Optimise your web based customer interactions. Customers have an option to be connected to an agent telephonically or via WebChat in realtime.
Digital Letter
Deliver Digital Letters to customers who can link to an agent in real time telephonically.
Payments
Customers can make payments from multiple products including digital letters, statements, mobi, email, WhatsApp, SMS, Voice etc. Increase collections and product sales with convenient payment options including credit card/debit card, eft, snap scan, zapper etc.
Interactive Statements
Get real value from digital Customer statements with a measurable delivery rate. These statements have a unique capability to allow customers to connect to an agent in real time to make payment arrangements, request a credit limit increase, purchase other products and services etc. You can include marketing and notification content on the statement.
Short Codes
A Short code is a memorable five-digit SMS number which customers can message. Often used in marketing and sales campaigns, this code has a unique capability to hot connect customers into a contact centre.
Doc-IQ
Customer can upload documents across multiple channels. Documents collected are actioned. Automated messages sent requesting outstanding documentation. Full management of documentation process.
WhatsApp for Business
Provides a platform for businesses to communicate with customers using text, visual and audio. Have real time conversations with customers or use a bot. Customers have the unique ability to speak to an agent in real time.
Social Media
Create and share content on Social Media to achieve your marketing, sales and branding goals.
Interactive Video
Deliver Personalised videos to your customers. Use creative content including text, visuals and audio to grab the attention of customers. Customers have the option of reaching a call centre agent instantly.
Are You Ready to Accelerate Your Business?
Contact JumpStart today and let us show you how.